TERMS OF USE

and Public Offer Terms of AML Crypto

1.1. The owner of the Website, the holder of the intellectual property rights in the software, and the provider of the Services is:

AML Crypto Limited Liability Company

• abbreviated name: AML Crypto LLC;
• Taxpayer Identification Number (INN): 9731092966;
• Primary State Registration Number (OGRN): 1227700289695;
• registered address: 42, Building 1, Bolshoy Boulevard, Skolkovo Innovation Center Territory, Mozhaysky Municipal District, Moscow, 121205, Russian Federation;
• email address for general enquiries: info@amlcrypto.io;
• email address for legal enquiries: legal@amlcrypto.io.

AML Crypto LLC is hereinafter referred to as the “Company” or the “Service Provider.”

1.2. The Company develops solutions in the fields of blockchain analytics, AML/KYT screening, and investigations of incidents involving digital assets.

2.1. Website means the Company’s website available at https://amlcrypto.io, including its language versions and individual webpages.

2.2. Btrace means the software service intended for the automated analysis of cryptocurrency addresses and transactions and available at https://btrace.amlcrypto.io.

2.3. Btrace Telegram Bot means the Btrace interface available through Telegram at @AMLCryptobot.

2.4. Company Resources means the Website, Btrace, the Btrace Telegram Bot, and any other official software interfaces of the Company that contain a reference or link to these Terms.

2.5. User means an individual, individual entrepreneur, legal entity, public authority, or a representative of any such person or entity that uses the Company Resources.

2.6. Consumer means an individual purchasing Services for personal, family, household, or other purposes unrelated to business activities.

2.7. Account means a combination of information and technical tools used to identify a User and provide access to Btrace.

2.8. Screening means the automated generation of analytical information concerning a cryptocurrency address or transaction submitted by the User.

2.9. Report means the result of a Screening generated by Btrace and containing available analytical information, risk indicators, information concerning the sources and destinations of funds, known connections, and other information provided by the relevant functionality.

2.10. Screening Package means a prepaid number of Screenings made available to the User under the relevant Tariff.

2.11. Subscription means access to a specified number of Screenings or other Btrace functionality for a defined billing period in exchange for recurring payments.

2.12. Tariff means a set of conditions applicable to the provision of Services, including the price, number of Screenings, validity period, functional limitations, and other terms displayed to the User before payment.

2.13. Individual Services means blockchain investigations, expert reports, assistance with communications involving cryptocurrency services, law enforcement agencies or asset issuers, consulting services, and other services whose scope and price are agreed separately.

2.14. API means an application programming interface providing automated access to certain Btrace functionality under a separate agreement or separately agreed terms.

3.1. These Terms govern:

• the use of the Website and the materials published on it;
• registration with and use of Btrace;
• the purchase and use of Screenings;
• the use of the Btrace Telegram Bot;
• payment, Subscription, and refund arrangements;
• the rights and obligations of the Company and the User;
• the use of Reports and other results of the Services;
• the general procedure for requesting Individual Services.

3.2. With respect to paid access to Btrace, these Terms, together with the selected Tariff and the information displayed before payment, constitute the Company’s offer to enter into an agreement on the stated terms.

3.3. Information published on the Website concerning Individual Services, investigations, corporate tariffs, and API access is provided for informational purposes and does not constitute a public offer unless expressly stated otherwise.

3.4. The terms of a particular investigation, corporate project, or API access may be established by a separate agreement, invoice, commercial proposal, order, or other individually agreed document. In the event of a conflict, the individually agreed terms shall prevail.

3.5. These Terms constitute a mixed agreement and may incorporate elements of a services agreement, licence agreement, subscription agreement, and other contractual arrangements permitted by applicable law.

4.1. Users accessing publicly available information on the Website must comply with the provisions of these Terms concerning the use of the Website and intellectual property.

4.2. An agreement concerning the use of Btrace is formed when the User performs one or more of the following actions:

• registers an Account after reviewing these Terms;
• selects a separate checkbox confirming acceptance of these Terms;
• clicks a button that clearly confirms the order of a Service;
• pays for the selected Tariff;
• submits an API request after API access has been activated;
• initiates a paid Screening where sufficient Screenings are available.

4.3. Before entering into a paid agreement, the User shall be given access to information concerning:

• the Service Provider;
• the substance of the Service;
• the price and payment currency;
• the number of Screenings and their validity period;
• whether automatic renewal applies;
• the cancellation and refund procedure;
• material limitations applicable to the Service.

4.4. Acceptance of these Terms does not automatically constitute the User’s consent:

• to the processing of personal data for every possible purpose;
• to the use of non-essential cookies;
• to receiving advertising communications;
• to the public dissemination of personal data.

Where required, such consents shall be obtained separately.

4.5. The User may save or print the current version of these Terms. The Company shall retain information identifying the version of the Terms accepted by the User upon registration or purchase.

5.1. Paid Services may be independently purchased and used only by a legally capable individual who has reached the age of 18.

5.2. A person acting on behalf of a legal entity or public authority represents that they have sufficient authority to perform the relevant actions.

5.3. The User shall provide accurate information and shall not impersonate another person.

5.4. The Company may request confirmation of authority, Account ownership, or the lawful use of the Services where reasonably necessary to:

• prevent fraud;
• maintain security;
• comply with legal requirements;
• review a complaint;
• restore access;
• perform a separate agreement.

5.5. Before acceptance of an order, the Company may refuse registration or decline to enter into a new agreement where provision of the Service would violate applicable law, create a security risk, or involve a User who has previously committed a material breach of these Terms.

6.1. The Website contains information concerning the Company, its products and Services, analytical and educational materials, news, research, contact forms, and links to other Company Resources.

6.2. Unless expressly stated otherwise, materials published on the Website are provided for informational and educational purposes.

6.3. Website publications do not constitute individual legal, tax, financial, or investment advice.

6.4. Submission of a request through the Website does not automatically oblige the Company to provide an Individual Service. After reviewing the request, the Company may:

• request additional information;
• propose terms for the provision of the Service;
• propose entering into a separate agreement;
• decline the project where its performance is impossible or impracticable.

6.5. Without the Company’s prior written consent, the User may not automatically collect Website materials, create bulk copies, circumvent technical restrictions, or use such materials to create competing databases.

7.1. To access certain Btrace functions, the User must register an Account by providing the information required by the relevant interface, including a username and email address.

7.2. Before registration, the User shall:

• review these Terms;
• separately confirm acceptance of these Terms;
• separately provide consent to the processing of personal data where consent is used as the legal basis for such processing.

7.3. The User shall maintain the confidentiality of their password, verification codes, and other Account access credentials.

7.4. Actions performed following successful authentication using the User’s credentials shall be deemed to have been performed by the User until the Company has been notified that access has been compromised.

7.5. The User shall promptly notify the Company of:

• loss of access;
• suspected compromise of the Account;
• unauthorised actions;
• a change of email address;
• inaccurate information discovered in the Account.

7.6. The User may not transfer, sell, or provide shared access to the Account unless expressly permitted by the relevant Tariff or a separate agreement.

7.7. A legal entity may provide access to its employees only within the scope of a corporate Tariff or separate agreement. The legal entity shall be responsible for the actions of the persons to whom it grants access.

7.8. The User may request deletion of the Account by contacting info@amlcrypto.io. Certain information may continue to be retained where required by law, an agreement, or the Company’s personal data processing documentation.

8.1. Btrace enables Users to analyse supported cryptocurrency addresses and transactions and generate Reports within the available functionality.

8.2. The current list of supported blockchain networks, assets, and types of Screenings shall be displayed in the Btrace interface or official documentation.

8.3. The User is independently responsible for:

• selecting the correct network;
• entering the correct address or transaction;
• verifying the accuracy of the submitted information;
• determining the purpose for which the result will be used;
• assessing whether additional verification is required.

8.4. A Screening shall be deemed completed where:

• the Report has been generated and made available in the Account;
• the User has been given the ability to view or download the Report;
• the result has been delivered through the Btrace Telegram Bot;
• a valid response has been provided through the API.

8.5. Where a Report has not been generated or cannot be accessed due to a technical error attributable to the Company, the Company shall restore the deducted Screening, regenerate the Report, or refund the corresponding amount.

8.6. An error made by the User when entering an existing address, selecting a network, or specifying other parameters shall not in itself constitute a defect in the Service where Btrace has generated a Report based on the submitted information. The Company may, at its discretion, restore the Screening as a customer support measure.

9.1. A Report is the result of analytical processing of the information available to the Company as at the date and time of its generation.

9.2. A risk score is an analytical assessment. It does not constitute:

• an official decision of a public authority;
• a court judgment;
• proof that a criminal offence has been committed;
• proof of the guilt of the owner of an address;
• a guarantee that assets will or will not be frozen;
• a guarantee that an exchange, bank, or other service will reach the same conclusion.

9.3. Blockchain data, information from public and specialist sources, address attribution data, and assessment algorithms may change. A subsequent Screening of the same address may therefore produce a different result.

9.4. A Report may contain categories identified as Unknown, Unmarked, “Not Identified”, “Not Labelled”, or similar. The presence of such categories does not in itself constitute a defect in the Service.

9.5. Due to the technical and factual nature of blockchain analytics, it is impossible to guarantee the identification of every address owner, intermediary, source of funds, or destination of funds.

9.6. The User should not use a Report as the sole basis for:

• accusing a person of unlawful activity;
• publicly disseminating defamatory information;
• imposing restrictions or sanctions on a counterparty;
• making a legally significant decision without additional verification where such verification is reasonably required.

9.7. The Company recommends considering all relevant circumstances, the User’s documents, information provided by the counterparty, and the applicable requirements of the relevant virtual asset service provider or public authority.

9.8. Btrace is not a cryptocurrency exchange, exchange service, electronic wallet, bank, investment intermediary, or asset custody service. In the course of a standard Screening, the Company does not take custody of or control the User’s digital assets.

10.1. The Company may provide free Screenings, demonstration access, or other trial functionality.

10.2. Free functionality may differ from paid functionality.

10.3. Free access may be limited by:

• the number of Screenings;
• its validity period;
• the supported networks;
• the contents of the Report;
• one User, device, or Account.

10.4. The Company may modify or discontinue free functionality. Such modification or discontinuation shall not affect Services already paid for.

10.5. The User may not create multiple Accounts, use technical means, or provide inaccurate information in order to repeatedly obtain free access.

11.1. The Company may offer:

• individual Screenings;
• Screening Packages;
• Subscriptions;
• corporate tariffs;
• free or demonstration access;
• API access.

11.2. The specific conditions of each Tariff shall be displayed before purchase and shall form part of the agreement.

11.3. Before payment, the User shall be given access to at least the following information:

• the price;
• the number of Screenings;
• the validity period;
• the available functionality;
• the rules governing the deduction of Screenings;
• the refund conditions;
• whether automatic renewal applies.

11.4. A purchased Screening Package shall remain valid for 365 calendar days from the date on which the Screenings are credited to the Account, unless a longer period is expressly stated before payment.
Upon expiry of that period, unused Screenings may no longer be initiated. The validity period of the Package, the number of Screenings, and the consequences of expiry shall be disclosed to the User before payment.
This clause does not limit a Consumer’s statutory right to withdraw from the agreement and request a refund in the circumstances and in accordance with the procedure established by applicable law and Section 14 of these Terms.

11.5. A Screening shall be deducted once the result has been successfully generated. Where a technical error prevents the User from receiving the result, the Screening shall be restored.

11.6. An unused balance of Screenings does not constitute money, electronic money, a bank deposit, or a financial asset. No interest accrues on it, and it may not be transferred to another User unless expressly permitted by the Company.

11.7. The Company may change Tariffs for future purchases. A change shall not apply to a period or Package already paid for unless required by law or unless it improves the User’s position.

12.1. The provisions of this Section shall apply only from the time a Subscription becomes available to the User through the Btrace interface.
Until the relevant Subscription offer, price, billing period, and automatic renewal terms are displayed to the User, no Subscription shall be formed and no recurring payments shall be charged.

12.2. Before a Subscription is purchased, the User shall be informed of:

• the price for each billing period;
• the duration of the billing period;
• the number of available Screenings;
• the treatment of unused Screenings;
• whether automatic renewal applies;
• the cancellation procedure;
• the date of the next scheduled charge.

12.3. Automatic renewal shall be permitted only where the User has expressly agreed to recurring payments.

12.4. The User may cancel automatic renewal:

• through the Account, where such functionality is available;
• by contacting info@amlcrypto.io;
• by another electronic method indicated in the relevant interface.

12.5. Where automatic renewal is cancelled, the Subscription shall remain active until the end of the paid billing period unless the User requests immediate termination.

12.6. The User may withdraw consent to the further use of previously provided bank card details or other electronic payment credentials. Upon receiving such a withdrawal, the Company shall not use the relevant details for new recurring payments.

12.7. Cancellation of a Subscription shall not be made unreasonably more difficult than activation of the Subscription.

12.8. An increase in the Subscription price shall apply only to future billing periods. The Company shall notify the User in advance of any material change to the price or conditions.

12.9. The rules governing the carry-over or expiry of unused Screenings shall be disclosed before the Subscription is purchased. Unless otherwise disclosed, unused Screenings shall not expire before the end of the paid billing period.

13.1. The price of the Services shall be determined by the selected Tariff, invoice, commercial proposal, or separate agreement.

13.2. For Consumers located in the Russian Federation, the final amount payable shall be displayed in Russian roubles before payment. An amount in another currency may additionally be displayed for informational purposes.

13.3. Different currencies and payment methods may be available to foreign Users where permitted by applicable law and disclosed before payment.

13.4. Payment may be made using:

• bank cards issued by Russian or foreign financial institutions;
• bank transfer;
• other payment methods displayed in the relevant interface and not prohibited by applicable law.

The payment methods available to a particular User may depend on the User’s country, the selected Tariff, and technical availability.

13.5. Where payment is processed by a third-party payment provider, payment details shall be entered and processed through that provider’s interface. The Company may receive the payment amount, date, status, transaction identifier, and other information necessary to record the payment and provide the Service.

13.6. The payment obligation shall be deemed fulfilled once the Company receives confirmation from the payment provider or the funds are credited to the Company’s bank account.

13.7. Fees charged by the User’s bank, currency conversion costs, and other third-party charges shall be borne by the User unless expressly stated otherwise before payment.

13.8. The Company shall provide documents confirming the payment in accordance with applicable law and the payment method used.

13.9. In the event of an erroneous duplicate charge, the User may contact the Company. Once confirmed, the duplicate payment shall be refunded.

14.1. A Consumer may withdraw from a services agreement at any time, provided that the Consumer pays for the part of the Services actually provided and reimburses the Company for documented expenses directly connected with performance of the agreement.

14.2. A Screening for which a Report has been generated and made available shall be considered fully provided. Its price shall not be refundable except where the Service was defective or a technical error attributable to the Company occurred.

14.3. Where the User withdraws from an unused or partially used Screening Package, the refundable amount shall be calculated as the difference between:

• the amount actually paid by the User;
• the price of the Screenings already used;
• documented expenses directly incurred by the Company in connection with performance of the agreement and processing the refund.

14.4. The price of used Screenings shall be determined by the per-Screening price disclosed when the Package was purchased. Where no separate per-Screening price was disclosed, the price shall be calculated proportionally to the total number of Screenings included in the Package.

14.5. Where the User withdraws from a Subscription:

• the User may retain access until the end of the paid billing period; or
• the User may request immediate termination and a refund for the unused part of the billing period, subject to the value of the Services already provided and the Company’s actual expenses.

14.6. To request a refund, the User shall contact info@amlcrypto.io and provide:

• the email address associated with the Account;
• the date and amount of payment;
• the payment identifier, where available;
• the relevant Service or Tariff;
• the User’s request;
• the payment details required for the refund where the refund cannot be made through the original payment method.

14.7. Refunds shall be made through the original payment method where technically possible and legally permitted.

14.8. Consumer requests shall be considered and fulfilled within the periods required by applicable law. Where a ten-day period applies by law, the Company shall comply with that period from the date on which it receives sufficient information to identify the payment and the User’s request.

14.9. A User who is not a Consumer may request a refund in accordance with these Terms, the relevant Tariff, or a separate agreement.

14.10. Nothing in this Section limits a Consumer’s right to make claims concerning defective Services, failure to provide a Service, or a failure to meet an agreed deadline.

15.1. A request for an investigation or other Individual Service constitutes an invitation to commence negotiations and does not oblige the Company to accept the project.

15.2. Before work begins, the parties shall agree on:

• the subject matter and scope of the Service;
• the source information;
• deadlines or stages;
• the price;
• the payment procedure;
• the form of the deliverable;
• the communication procedure;
• confidentiality terms;
• any success-based remuneration;
• other material terms.

15.3. The agreement may be documented by a separate contract, order, invoice, offer, or confirmed correspondence that reliably identifies the terms agreed by the parties.

15.4. Where these Terms conflict with a separate agreement, the separate agreement shall prevail.

15.5. As a result of an investigation, the Company does not guarantee:

• identification of every participant;
• freezing of assets;
• recovery of cryptocurrency;
• commencement of criminal proceedings;
• action by an exchange, asset issuer, or public authority;
• a response from a foreign service;
• any other outcome dependent on third parties.

15.6. The Company shall provide the agreed Services professionally and deliver the agreed result but shall not be responsible for decisions or actions taken by independent third parties.

15.7. Where a Consumer withdraws from an investigation, the Company may retain payment for the stages actually completed and expenses actually incurred. The entire amount paid shall not be treated as unconditionally non-refundable.

15.8. The User shall provide accurate information, documents, and explanations in a timely manner. Any delay caused by the User may result in an extension of the relevant deadlines.

15.9. Unless otherwise provided by a separate agreement, the Company does not act as the User’s attorney, legal counsel, or representative in court and does not provide legal services.

16.1. API access is primarily provided to legal entities and individual entrepreneurs under a separate agreement or confirmed order.

16.2. Separate terms may establish:

• technical limits;
• the number of requests;
• pricing;
• corporate email requirements;
• project information requirements;
• API key security requirements;
• resale restrictions;
• integration conditions;
• the level of technical support.

16.3. Without the Company’s written consent, the User may not resell, repackage, or provide Screenings or API data to third parties as the User’s own service.

16.4. The User shall be responsible for the security of the API key and for actions performed using it until the Company has been notified that the key has been compromised.

17.1. The User shall:

• comply with applicable law;
• use the Services in good faith;
• provide accurate information;
• protect access credentials;
• pay for the selected Services;
• respect the rights of the Company and third parties;
• refrain from using the results for unlawful purposes;
• take into account the limitations of analytical results.

17.2. The User is independently responsible for assessing whether the User has a lawful basis for submitting information and materials relating to third parties.

17.3. When submitting investigation materials, the User represents that there is a lawful basis for such disclosure or that processing is otherwise permitted by applicable law.

17.4. The User should not submit special categories of personal data or biometric personal data unless the Company has expressly requested them and an appropriate legal basis has been confirmed.

18.1. The User may not:

• interfere with the operation of the Company Resources;
• circumvent technical restrictions;
• obtain unauthorised access;
• distribute malicious code;
• conduct denial-of-service or other load attacks;
• decompile or investigate source code except where expressly permitted by law;
• extract information from databases on a large scale;
• use multiple Accounts to circumvent restrictions;
• resell access without permission;
• use Btrace for harassment, blackmail, or unlawful data collection;
• present a Report as an official act of a public authority;
• alter a Report in a manner that distorts its meaning;
• remove proprietary notices;
• use the Service for money laundering, terrorist financing, or other unlawful activity.

18.2. Where such conduct is identified, the Company may restrict access while preserving the User’s right to a refund for Services not provided, unless otherwise required by law or justified by the nature of the breach.

19.1. Intellectual property rights in the User’s materials shall remain with the User or the relevant rights holder.

19.2. The User grants the Company a limited right to use the submitted materials to the extent necessary to:

• provide the Service;
• generate a Report;
• provide technical support;
• perform the agreement;
• prevent fraud;
• comply with legal requirements;
• review complaints and claims.

19.3. The right granted under Clause 19.2 does not constitute a perpetual licence to use personal data or confidential materials for advertising purposes.

19.4. The Company may use anonymised or aggregated information from which a particular individual or legal entity cannot be identified for:

• improvement of algorithms;
• statistical analysis;
• security purposes;
• scientific and analytical research;
• improvement of Service quality.

19.5. Publication of a customer story, review, case study, name, logo, or investigation materials for advertising or other public purposes shall be permitted only where a separate lawful basis exists and, where required, separate consent has been obtained.

20.1. Intellectual property rights in the Website, Btrace, software code, databases, design, texts, images, algorithms, trademarks, and other materials belong to the Company or their respective rights holders.

20.2. The User is granted a limited, non-exclusive right to use the available functionality within the scope of these Terms and the selected Tariff.

20.3. The right of use:

• is non-transferable;
• does not include access to the source code;
• does not include a right of resale;
• applies only within the scope of the paid or free access granted.

20.4. The User may use a Report for lawful purposes, including:

• internal compliance procedures;
• counterparty risk assessment;
• communications with an exchange, bank, or exchange service;
• reporting matters to law enforcement agencies;
• sharing the Report with lawyers and consultants;
• submitting the Report to a court or public authority.

20.5. Bulk publication, sale, creation of a derivative database, or use of Reports to create a competing product shall require the Company’s prior written consent.

20.6. Publicly available Website materials may be quoted to the extent permitted by law, provided the source is identified and the meaning is not distorted.

21.1. The Company shall not disclose the User’s confidential materials except where:

• disclosure is necessary to provide the Service;
• the User has instructed the Company to disclose the information to a third party;
• the information is lawfully disclosed to a processor or contractor;
• disclosure is required by law, a court, or a public authority;
• the information has been lawfully anonymised.

21.2. Additional confidentiality terms applicable to investigations and corporate projects may be established by a separate agreement.

21.3. The Company may decline to disclose its internal methodologies, source code, non-public databases, abuse-detection criteria, and information constituting a trade secret.

22.1. The processing of personal data shall be governed by the separate AML Crypto LLC Personal Data Processing Policy.

22.2. Consent to the processing of personal data shall be obtained separately from these Terms where consent is required as the legal basis for processing.

22.3. Acceptance of these Terms does not constitute consent to receive advertising.

22.4. The use of cookies, Yandex Metrica, Google Analytics, Webvisor, retargeting tools, and other analytics technologies shall be governed by the Cookie Policy.

22.5. Non-essential analytics and advertising technologies shall be used in accordance with the User’s choices made through the cookie management mechanism.

23.1. The Company may send communications necessary for:

• registration;
• access recovery;
• payment confirmation;
• delivery of a Report;
• security;
• technical maintenance notices;
• performance of the agreement;
• review of an enquiry;
• notification of changes to the terms.

23.2. Such communications are service communications and shall not be treated as advertising unless they contain an independent advertising offer.

23.3. Advertising communications shall be sent only where the required prior consent has been obtained.

23.4. The User shall keep their email address up to date.

23.5. Legally significant communications from the Company may be sent:

• to the email address associated with the Account;
• through the Account;
• using the contact details specified in a separate agreement;
• using the contact details provided by the User in an enquiry.

24.1. The Company shall take reasonable measures to maintain the availability of the Company Resources but does not guarantee uninterrupted operation twenty-four hours a day.

24.2. Access may be temporarily restricted for:

• maintenance;
• software updates;
• remediation of vulnerabilities;
• defence against attacks;
• compliance with legal requirements;
• recovery from an infrastructure provider failure.

24.3. Where reasonably possible, the Company shall provide advance notice of material scheduled maintenance.

24.4. Where prolonged unavailability attributable to the Company prevents the User from using a paid Service, the Company shall, depending on the circumstances:

• extend the access period;
• restore Screenings;
• provide equivalent replacement access;
• refund the price of the part of the Service not provided.

24.5. The Company shall not be responsible for failures of the User’s device, internet connection, software, bank, blockchain network, or third-party service, but shall provide reasonable assistance in identifying the cause of the issue.

25.1. The Company and the User shall be liable in accordance with applicable law and these Terms.

25.2. The Company shall be responsible for ensuring that the Service corresponds to the description made available to the User before payment.

25.3. The Company shall not be responsible for:

• decisions made by exchanges, banks, exchange services, asset issuers, or public authorities;
• changes in information occurring after a Report has been generated;
• consequences of inaccurate source information submitted by the User;
• use of a Report contrary to its intended purpose;
• acts of third parties outside the Company’s control;
• failure to achieve an investigation outcome dependent on third parties.

25.4. The Company does not exclude liability:

• for wilful misconduct;
• for infringement of mandatory Consumer rights;
• for unlawful processing of personal data;
• in any other circumstance in which liability may not lawfully be excluded or limited.

25.5. In relations with Users who are not Consumers, the Company’s total liability for proven direct losses may be limited to the amount paid for the relevant Service during the twelve months preceding the claim, except in cases of wilful misconduct or where limitation is prohibited by law.

25.6. The limitation in Clause 25.5 shall not apply to Consumers.

25.7. The User shall be responsible for damage caused by:

• unauthorised interference;
• infringement of intellectual property rights;
• submission of unlawfully obtained data;
• unauthorised resale of access;
• unlawful use of the Service.

26.1. A party shall not be liable for failure to perform an obligation where such failure results from extraordinary and unavoidable circumstances beyond that party’s reasonable control.

26.2. Such circumstances may include natural disasters, military action, major infrastructure failures, mandatory actions of public authorities, and other events satisfying the legal requirements for force majeure.

26.3. The affected party shall notify the other party within a reasonable period.

26.4. A lack of funds shall not in itself constitute force majeure.

27.1. The User may stop using free functionality at any time.

27.2. The User may withdraw from paid Services in accordance with Section 14.

27.3. The Company may temporarily restrict access in the event of:

• a breach of these Terms;
• an attempted unauthorised access;
• suspected compromise of the Account;
• non-payment;
• a binding request from a public authority;
• a need to protect the User or other persons;
• use of the Service for unlawful purposes.

27.4. Where the restriction does not involve an urgent threat, the Company shall provide the User with a reasonable opportunity to remedy the breach.

27.5. If the Company terminates a paid Service without a breach by the User, the Company shall refund the price of the part of the Service not provided or, with the User’s consent, provide an equivalent replacement.

27.6. Termination of access shall not affect obligations that arose before termination.

28.1. The Company may amend these Terms due to:

• changes in applicable law;
• development of functionality;
• changes to payment arrangements;
• security requirements;
• changes to business processes.

28.2. A new version shall apply to relationships arising after it enters into force.

28.3. Material amendments affecting an existing paid Service shall be communicated to the User in advance by email, through the Account, or through the relevant Service interface.

28.4. Amendments shall not reduce the scope of a Service already paid for unless required by law.

28.5. Where the User does not accept an amendment applicable to a future Subscription period, the User may cancel the Subscription before the new billing period begins.

28.6. The date of the current version shall be displayed on the webpage containing these Terms. The Company shall retain previous versions or otherwise preserve the ability to identify the version accepted by a particular User.

29.1. General enquiries shall be sent to info@amlcrypto.io.

29.2. Legal enquiries and formal complaints shall be sent to legal@amlcrypto.io.

29.3. The User is advised to include:

• the User’s name or legal entity name;
• the email address associated with the Account;
• a description of the circumstances;
• the date and amount of payment;
• the order number or transaction identifier;
• the specific request;
• supporting materials.

29.4. The Company shall consider enquiries within the periods required by applicable law or, where no specific period is prescribed, within a reasonable period taking into account the complexity of the matter.

29.5. Submission of a complaint by email shall constitute an acceptable method of making a claim.

30.1. These Terms shall be governed by the laws of the Russian Federation.

30.2. Disputes involving Consumers shall be resolved in accordance with Russian consumer protection law. These Terms do not restrict a Consumer’s right to choose the court in circumstances provided by law.

30.3. A Consumer may bring proceedings without first submitting a complaint to the Company unless a mandatory pre-action procedure is expressly required by law. The Company nevertheless recommends submitting a complaint first to allow voluntary resolution of the matter.

30.4. Disputes involving legal entities and individual entrepreneurs shall first be addressed through negotiations and written claims. The period for responding to a claim shall be 30 calendar days unless another period is established by a separate agreement.

30.5. Any dispute with a legal entity or individual entrepreneur that cannot be resolved amicably shall be submitted to the Arbitrazh Court of Moscow, unless otherwise provided by a separate agreement or mandatory provisions of law.

30.6. An agreement to refer a dispute to a private arbitral tribunal shall apply only where the parties have entered into a separate and valid arbitration agreement and shall not automatically apply to Consumers.

31.1. The Russian-language version of these Terms is the governing version.

31.2. The Company may publish translations for the convenience of foreign Users.

31.3. In the event of discrepancies, the Russian-language version shall prevail to the extent that this does not conflict with mandatory provisions of law applicable to a particular User.

32.1. If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

32.2. A failure by the Company to exercise a right in a particular case shall not constitute a waiver of that right in the future.

32.3. Headings are included for convenience only and shall not affect interpretation.

32.4. The relationship between the parties shall also be governed, where applicable, by:

• the AML Crypto LLC Personal Data Processing Policy;
• the Cookie Policy;
• separate personal data processing consents;
• the selected Tariff;
• the terms of a particular order;
• a separate agreement, where one has been entered into.

32.5. These Terms shall enter into force on the date stated at the beginning of the document and shall be published at a permanent address on the Website.