6.1. Operation of Websites and Information SystemsPurposes:- ensuring availability and proper operation;
- identifying errors;
- preventing attacks and misuse;
- maintaining information security;
- keeping technical logs.
Data: technical information, IP addresses, session identifiers, device information, and information concerning user activity.
Legal bases: the Company’s legitimate interests, compliance with information security obligations, and user consent where required.
6.2. Processing Enquiries and ApplicationsPurposes:- receiving and reviewing an enquiry;
- contacting the user;
- providing information;
- preparing a proposal;
- conducting negotiations;
- entering into an agreement at the Data Subject’s request.
Data: name, contact details, contents of the enquiry, organisation, job title, and attached materials.
Legal bases: consent of the Data Subject, actions taken at the Data Subject’s request before entering into an agreement, performance of an agreement, and the Company’s legitimate interests.
6.3. Registration and Use of BtracePurposes:- creating and maintaining an Account;
- authentication;
- providing functionality;
- recording purchased and used Screenings;
- generating and storing Reports;
- ensuring security;
- providing user support.
Legal bases: entering into and performing an agreement, consent where selected as the legal basis, the Company’s legitimate interests, and compliance with statutory obligations.
6.4. Processing PaymentsPurposes:- accepting and recording payments;
- confirming payment;
- providing the Service;
- issuing refunds;
- preparing payment, accounting, and tax documentation;
- complying with tax obligations.
Legal bases: entering into and performing an agreement and complying with statutory obligations imposed on the Company.
6.5. Blockchain InvestigationsPurposes:- assessing whether a matter may be accepted;
- entering into and performing an agreement;
- analysing the movement of digital assets;
- preparing reports;
- identifying known links between addresses and services;
- preparing information for communications with virtual asset service providers, asset issuers, public authorities, and other persons;
- protecting the rights and legitimate interests of the customer or the Company;
- investigating potentially unlawful conduct.
Legal bases: performance of an agreement, actions taken at the Data Subject’s request before entering into an agreement, consent of the Data Subject, legitimate interests of the Company or third parties provided that the Data Subject’s rights are not infringed, compliance with statutory obligations, and other applicable lawful bases.
6.6. Technical and Customer SupportPurposes:- responding to enquiries;
- restoring access;
- resolving errors;
- resolving disputes;
- monitoring service quality.
Legal bases: performance of an agreement, consent, and the Company’s legitimate interests.
6.7. Prevention of Fraud and BreachesPurposes:- detecting misuse;
- reviewing suspicious activity;
- preventing unauthorised access;
- protecting the Company, users, and third parties;
- preserving evidence relating to incidents.
Legal bases: legitimate interests of the Company and third parties and compliance with statutory requirements.
6.8. Responding to Data Subject RequestsPurposes:- identifying the applicant;
- providing information;
- correcting, restricting, or destroying Personal Data;
- processing withdrawal of consent;
- complying with statutory requirements.
Legal bases: compliance with the Controller’s obligations under applicable law.
6.9. RecruitmentPurposes:- considering an application;
- communicating with the applicant;
- conducting interviews;
- making a recruitment decision;
- including the applicant in a candidate pool where a separate lawful basis exists.
Legal bases: the applicant’s consent, actions taken at the applicant’s request before entering into an employment agreement, and compliance with applicable law.
6.10. Advertising CommunicationsThe Company does not currently use contact details obtained from ordinary enquiries for advertising communications without separate prior consent.
Where advertising communications by email, telephone, or messaging services are introduced, Personal Data shall be processed only on the basis of separate consent, which the user may withdraw.
6.11. Protection of Rights and Dispute ResolutionPurposes:- confirming contractual relationships;
- processing complaints and claims;
- recovering debts;
- protecting rights in court;
- interacting with public authorities;
- conducting internal reviews.
Legal bases: the Company’s legitimate interests, performance of an agreement, and compliance with statutory requirements.