What do CEX suggest to do if cryptocurrency was stolen

If you have been the victim of a theft and your stolen funds have been transferred to Binance, you need to open a ticket (request) to our support team (binance.com) by providing the following information:

• A detailed description of how and when the break-in/theft occurred.
• Detailed (clickable) links on the blockchain of all transactions involved in the process.
• A signed NDA (Non Disclosure Agreement) or statement where you agree to abide by Binance's non disclosure standards.

If you have strong evidence that the funds were indeed stolen, Binance will temporarily freeze the assets. During this process, you will need to provide us with a police report within 24 hours after submitting a ticket (application) to the support service. From now on, Binance will work directly with law enforcement officials to manage the stolen funds and resolve your case.

When accessing the OKX exchange, you will need:

• Contact an assistant in online chat with a request to transfer you to a specialist.
• The chatbot of the OKX exchange doesn’t know the request from the user regarding the theft of funds. Therefore, chatbots are configured in such a way that if the bot can’t answer the same question posed more than 3 times, the bot will offer to transfer you to a support agent. Thus, you can ask chatbot “stolen funds were transferred to the OKX exchange” 3 times, and then go to a support agent.
• Briefly explain your case.
• You can describe the situation that has arisen in a few sentences. Don’t try to give too much information to the support agent, this may make it difficult to understand the situation. Try to provide information in the following form:

1. What happened? (My funds were stolen)
2. Who stole? (The attacker has not been identified, his exchange address is…)
3. How much money was stolen? (”N” funds were stolen)
4. (Optional) provide a hash of the transaction of transferring funds to the exchange (hashes of such transactions are indicated in the “Blockchain Investigation” block

• Provide an incident report.
• If additional questions arise from a support agent, we recommend using the “Input Data” chapter from the express investigation, where the Compliance Officer described the incident in detail.
• Be prepared to provide evidence of theft of funds.
• Screenshots of funds transfer records; screenshots of correspondence with the scammer; transaction ID; the address to which the stolen funds were transferred; any references that could help prove the theft; other applications.

Note: Victim of criminals or whistleblower who reported the theft must pass KYC ID verification on Gate.io. All information provided by the victim or whistleblower must be legal and reliable. Gate.io does not welcome fictional stories and scams.

1. If it is confirmed that currencies stolen by hackers from wallets or other exchanges were transferred to Gate.io, the victim or whistleblower must provide screenshots of the transfer record, transaction ID, transfer address, all related links to transactions on the blockchain and a detailed description of the case.
2. If you want to report that someone transferred illegally obtained currencies to Gate.io, you need to provide detailed evidence, including screenshots of the transfer record, currency types, transfer amount, transaction ID, and case description.
3. If it is suspected that offline trading fraudulent money has gone to Gate.io, the victim or whistleblower must provide all records of the transfer and a detailed description of the case.

In cases where the victim or whistleblower is able to provide all of the information listed above, once Gate.io confirms that the suspicion is valid, Gate.io will freeze the suspect's account. We recommend that, within 24 hours of reporting to Gate.io, victims of criminals and whistleblowers also report it to the police. Victims and whistleblowers should provide documents from the Gate.io police as early as possible so that Gate.io works directly with the judicial department and cooperates with law enforcement. Otherwise, the suspected party can request Gate.io to de jure unfreeze its assets.

Additionally, if law enforcement requires Gate.io to assist in an investigation, please send an email to support@mail.gate.io with this information. The email must contain the identity of the law enforcement officer, police case files, instructions on how Gate.io should assist them. If a suspect's account needs to be frozen, a court order must be provided.

When working with authorities, Gate.io will respect local laws and actively assist employees. Once the case is confirmed as an actual crime and the suspect's account is frozen by court order, the victim or whistleblower must provide the necessary materials to Gate.io and law enforcement to help recover the stolen assets.

Form of providing information about the theft of funds includes:

• e-mail
• country
• category of embezzlement
• any information on addresses, transaction hashes, MEMO
• description of the problem
• a section where evidence is needed with attached files

1. If the coins in the wallet or other platforms are stolen, inform the MEXC exchange that the virtual coins were obtained illegally or that they were deceived in offline transactions, and are transferred to the MEXC platform upon request, you must provide: a screenshot of the recording about the transfer of the wallet / account, transaction ID, address of the transfer coin, a detailed description of the relationship to the case.

2. The platform will temporarily freeze the suspicious account according to the results of the request if the provided information necessary to verify the evidence is sufficient.

3. Victims or whistleblowers must be authenticated by their real names on the MEXC platform to ensure that the information provided is legitimate and that there is no fraud, fabrication of facts or front persons.

4. The parties must report to the police within 48 hours after submitting the information and provide the police with a receipt in the case. If the appropriate certificate is not provided, the platform will unlock the frozen funds depending on the situation.

5. If public safety law enforcement officials need a platform to assist with an investigation, please send an email to: legal@mexc.com. The e-mail must contain the identity of the public security officer in charge of the case, the certificate of initiation of the case, the investigation document (notice of taking evidence), and clearly indicate the information requested.

6. The platform directly communicates with the judicial department that receives the case and cooperates with law enforcement to investigate.

The form for providing information about the theft of funds includes:

• request type
• personal identifier
• description of the problem
• any information on addresses, transaction hashes
• a section where evidence is needed with attached files

I. HTX has always maintained a responsible attitude towards users and the industry, and continued to spare no effort to actively cooperate with all kinds of judicial assistance (among which, it has helped police solve dozens of cases with the help of science and technology of HTX astrology system and won letters of thanks from police in many places). Internally, effective prevention and control measures should be taken to resist all kinds of illegal behaviours. Any illegal behaviour of using HTX and its subsidiaries, in the name of HTX or posing as HTX staff to trick users has nothing to do with HTX, and is a malicious infringement without authorization of HTX.

II. HTX kindly ask all users to strictly abide by the rules of the platform, and be aware of the risk from fraud warning to identify all kinds of risks. At the same time, HTX requires illegal imitators and the outside world who want to distort facts and discredit HTX to stop infringement immediately.

III. HTX shall not be liable for any adverse consequences arising from the counterfeiters, the deceived, the credulity of the rumours, etc. To actions that damage HTX's brand reputation, once verified, HTX will be strictly investigated for legal liability.

IV. If you have doubts about the information claimed to be related to HTX, please refer to HTX Official Media Authenticator published on the official website or contact the official customer service email htxsupport@htx-inc.com for verification and confirmation. Meanwhile, HTX sincerely welcomes the supervision and cooperation of the majority of users and relevant persons. If you find any illegal behaviour in the name of fake or abuse HTX, you can directly report and complain to the following email jubao@huobi.com here.

The exchange contacts by mail to clarify the details of what happened, according to experience, we can give an answer that, first of all, you will need:

• personal identifier
• description of the problem
• any information on addresses, transaction hashes
• screenshots of correspondence with the scammer

When applying to the exchange, you will need:

• a summary of the problem
• detailed description of the problem (express report from AML Crypto)
• your contact details
• date of the theft of funds
• currency type
• volume of currency
• identifier of the transaction of theft of funds
• identifier of the transaction for receiving funds by the circulation exchange

Also, you will need proof that the money was stolen. Such evidence includes:

• screenshots of funds transfer records;
• screenshots of correspondence with the scammer;
• transaction identifier;
• the address to which the stolen funds were transferred;
• any references that might help in proving the theft;
• other applications.

HitBTC does not currently offer phone or voice support. Please be aware that any phone line that may be advertised as belonging to HitBTC support is not legal; stop any phone calls from anyone who may claim to represent HitBTC.

When applying to the exchange, you will need:

• a summary of the problem
• detailed description of the problem (express report from AML Crypto)
• your contact details - date of the theft of funds
• currency type
• volume of currency
• identifier of the transaction of theft of funds
• identifier of the transaction for receiving funds by the circulation exchange

Also, you will need proof that the money was stolen. Such evidence includes:

• screenshots of funds transfer records;
• screenshots of correspondence with the scammer;
• transaction identifier;
• the address to which the stolen funds were transferred;
• any references that might help in proving the theft;
• other applications.

To make a request, please complete this form and provide the following required information:

• Your CEX.IO User ID. You can find it in your profile drop-down menu under Social Media.
• Payment order number in the request. You can find it on the "Finance" page in the "Payments" tab.
• An extract from the bank account to which the withdrawal was made. The document must contain up-to-date information about the account balance and transactions.